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What is quality management?
Quality management ensures that products or services are consistent and conform to approved standards across key areas including planning, control, assurance and improvement. Quality management not only monitors product and service quality, but also assesses and examines the associated processes. It's a big deal in every every industry - from automotive to aerospace.
Automotive and aerospace manufacturers continue to suffer from customer complaints, warranty claims and product recalls which result in high financial costs and damaged brand value.
Process related failures represent the largest component of the cost of quality. This presentation discusses the process errors involved and the difference between a standard audit, layered audit and using a layered audit platform to streamline deployment throughout the enterprise.
Automotive and Aerospace manufacturing suppliers practice layered process audits to maintain quality control in increasingly demanding and challenging production environments. Learn the immediate ROI associated with LPA in this Linkedin Slideshare presentation.
As one of the world’s largest automakers, General Motors (GM) must continually look for ways to increase value and reduce waste throughout its supply chain. Like many manufacturers, they are under pressure to keep ahead of the increasing challenge to meet demands for ever better, faster and cheaper products.
Following the unprecedented recall problems of the past few years, GM put some of their best and brightest minds together to develop new strategies that include their suppliers as one aspect of a multi-prong quality improvement initiative.
Whether it’s due to the Internet of Things (IoT) or simply the remarkable decline in cost, companies are rushing to equip their employees with smart mobile devices or allowing them to bring their own device to access work systems. Manufacturing has tended to lag in this area, but as devices have become cheaper and more rugged, this area has seen an influx of smart devices as well, and they are playing a crucial role in plant operations. In fact, a recent joint study by LNS Research and MESA International showed that 54 percent of plant supervisors and 53 percent of plant managers could expect to use mobile devices to supply all of the needed information to fulfill their job responsibilities.
A recent Wall Street Journal article detailing how Boeing is facing up to 24 million dollars in FAA penalties over quality control going back several years across a number of locations shows how even the biggest manufacturers need to close the loop on quality control (QC). Closing the QC loop requires a two-way flow of information across functions that enable end-to-end visibility into quality across the value chain.
This can only be done when quality functions such as document control, compliance management, nonconformance/corrective and preventive actions (NC/CAPA), audit management, and others are integrated across critical business processes. It may be clear on the surface to manufacturers that moving beyond the concept of a bi-directional connection of people, processes, and data across the value chain is paramount to success in the manufacturing sector. That being said, the hard work of achieving that goal starts with understanding the benefits and the challenges of a closed loop approach to quality control.
In manufacturing, leaders innovate and grow while followers fall prey to inefficiency and waste. A recent report from the Aberdeen Group, Lean Manufacturing: Success Starts with Visibility and Alignment, describes how manufacturing leaders consistently benefit from having tools in place to track continuous improvement activities. In addition, 61% of these high performers provide management with a comprehensive, easy-to-understand view into operations. These results reinforce the truth that lean principles are only as good as the actionable data available, and it follows that organizational integration of manufacturing software solutions is key to process improvement.
When implemented correctly, layered process audits (LPAs) go beyond satisfying customer requirements by transforming an organization’s culture into one that embraces continuous improvement. This powerful audit approach pays dividends by improving safety and quality, and delivers cost savings by greatly enhancing traditional assurance systems and making continuous improvement nearly routine.
The additional layers in LPAs ensure additional eyes are looking for issues, and the rotation of participants involved provides a powerful deterrent against those eyes “looking the other way” if even marginal concerns are identified. LPAs should include a wide spectrum of employees—from shop-floor operators to executives—conducting audits in order to verify that standardized procedures are followed consistently in the continuous pursuit of quality.
World-class organizations live and breathe a culture of continuous improvement. When an error occurs, management systems kick in to investigate and prevent the cause. Even when problems do not occur, employees look for ways to reduce waste and improve performance. But how exactly does one create a culture of continuous improvement? A key catalyst is often a management tool called Layered Process Audits (LPAs).
When used properly, layered process audits can foster a culture of quality throughout an organization, thus leading to reduced scrap and rework, fewer customer complaints, and greater productivity. A Harvard Business Review article on sustainable performance makes a clear case for the benefits of total workforce involvement. This creates a culture of shared performance feedback and provides a greater sense of control in how things get done.
PLANT FLOOR QUALITY
Mobile Auditing Software
We’re reshaping the world of archaic paper-based processes like layered process audits (LPAs), 5s, health & safety, Gemba, and mitigation management, all through our intuitive mobile software, Beacon Quality.
