Management expert Philip Crosby famously asserted that quality is free, declaring that managing defects always costs more than doing things right the first time.
It’s even the title of his 1979 book Quality Is Free, which provides Crosby’s detailed quality maturity grid for helping organizations evaluate their performance.
Quality management maturity should obviously be every auto and aerospace manufacturer’s goal, but it can be hard to get from point A to point B. High-frequency audit strategies, specifically layered process audits (LPAs), provide a defined path for getting there.
