Providing daily checks of high-risk processes, layered process audits (LPAs) act as a finely woven net for catching defects upstream before they impact the customer.
While you may conduct thousands of audits throughout the year, what you actually catch with that net is directly proportional to the quality of your questions. Poorly designed questions leave room for error and make it hard to detect the right problems. But knowing where to find good questions, keeping them simple and updating them regularly can help you build a more robust and effective LPA program.
